Rewards points apply to full price merchandise only, not value of gift cards purchased, packaging, applicable taxes. Rewards points are not applicable to items in clearance section. No adjustments on previous purchases. Not valid for cash or cash equivalent. Cannot be combined with other offers or discounts.

 

FREQUENTLY ASKED QUESTIONS

 

HOW DO I SPEND POINTS?

You can spend points be clicking on the points tab while logged into your customer account. Under the Reward section, you can click 'Redeem' next to the reward you want to claim.

 

HOW MUCH DOES IT COST TO JOIN?

Our loyalty program is totally free! We do it to say 'thank you' to our awesome customers!

 

IS THERE A LIMIT TO HOW MANY ORDER POINTS I CAN GET?

Of course not! We want to reward your loyal orders!

 

I MADE MY PURCHASE ON TWO DIFFERENT EMAILS, IS THERE ANYWAY WE CAN MERGE ACCOUNTS?

Unfortunately, we cannot combine accounts. One email must be chosen and used from that point forward. If you typically checkout vi PayPal, we recommend using the account associate with your PayPal email for all purchases.

 

IF I SAVE UP ALL MY PERKS, CAN I JUST GET ONE GIFT CARD, INSTEAD OF MULTIPLE TEN DOLLAR GIFT CARDS?

In order to prevent abuse, purchases with Lulu and Roo gift cards as the payment method do not accrue points.

 

I MADE A PURCHASE, WHERE ARE MY POINTS?

Your points will be displayed in your reward program tab on our website on the bottom left and can be viewed while logged into your account. Once you receive an award you can use it anytime after they are earned as a coupon code.

 

WHY CAN'T I USE MULTIPLE DISCOUNT CODES AT CHECKOUT?

We cannot combine multiple discount codes. One code is allowed per purchase. You will not be able to use reward point codes along with any other discount codes.

 

I STILL HAVE QUESTIONS THAT I CANNOT FIND THE ANSWER FOR, IS THERE ANY WAY TO GET IN TOUCH?

Absolutely! You can contact us by email hello@luluandrooclothing.com

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