Info

Our current processing time for orders is  1-3 business days as some items are made to order. Our processing time excludes holidays and weekends. 

 

ORDER CANCELLATIONS/CHANGES 

Due to the high volume of orders we do not accept order cancellations or changes to orders at any time. Please double check all items and sizes in your cart as well as your shipping address for accuracy before completing check out. Please see our order exchange policy below.

 

INFO

Lulu and Roo is an American handmade company, all items are listed in U.S. currency. We are not responsible for additional customs or exchange rates.

Starting with our fabric, all items are made locally here in the U.S. out of our facility in American Fork Utah. We use only high quality fabrics and supplies from our team of seamstresses. Our in-house team prides ourselves in high quality, detail oriented products that are hand packaged and shipped out of our own facility.

We take pride in our customer service, if you have any questions please email our customer care team as we would be happy to chat with you.

     

    CARE INSTRUCTIONS

    For best results, we recommend hand washing or machine washing on a delicate cycle on cool. Lay flat to dry or tumble on low. 

     

    FABRIC DETAILS: 

    All fabrics are milled in the United States.

    Our fabric content is 57% polyester 43% cotton. Our fabric is custom milled premium soft stretchy medium weight french terry and or rib knit.

    Material is not pre-shrunk so please allow up to 10% shrinkage if machine dried.
    Wash on gentle cycle, cool water with like colors, lay flat to dry

     

    EXCHANGE POLICY

    If you are not completely satisfied with your purchase, you may contact us at hello@luluandrooclothing.com for an exchange within 7 days of receipt, we do not accept returns. All clearance and items purchased with a coupon code are final sale and can not be exchanged.  Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice.

     

    WHOLESALE

    Please email us at hello@luluandrooclothing.com for wholesale availability and questions.

     

    SHIPPING 

    We ship worldwide using USPS. We ship directly from our facility in Utah. International shipping from the united states can take anywhere from 2-6 weeks depending on your location. Please check our current processing time above to take into consideration when inquiring about an international shipment as some items are made to order. 

    We do our best to get your items out to you as quickly as possible and have many ready to ship items on hand. If you are trying to meet a deadline please contact us before purchase to see if we can accommodate. Please note our processing time is subject to change at any time especially around sales, promotions and holidays. The processing time will always be updated at the top of this page. 

     

    SALE ITEMS

    All sale, promotional (items purchased with a discount code) and seasonal items are final sale. We can not honor special promotions or sale promotions after/ before the promotion period (no exceptions).

     

    GIFT CODES AND PROMOTIONAL CODES

    One gift/promo code is allowed per order. Promotional codes can not be applied to previously placed orders.

    All photos and text of this product are ©Copyright of Lulu and Roo. All rights reserved. No part of this publication may be reproduced, shared or transmitted in any form or by any means without express written permission of the copyright owner.