Frequently Asked Questions

I NOTICED THAT MY ITEM HAS SPECKLES IN IT, IS THIS NORMAL?

Yes, It is completely normal!

Our woven stripe fabric is milled with 100% natural fibers which may contain slight variances in color or "speckles" throughout. This is normal for this type of fabric and will vary from garment to garment.

 

HOW DO I DETERMINE THE CORRECT SIZE FOR MY CHILD? 

Please first refer to our size chart to verify measurement and weight of child. Our items run true to size with a slim style fit. 

If you prefer a roomier fit or are in between sizes  we do recommend sizing up. 

 

CAN I MACHINE WASH AND DRY MY ITEMS? 

We recommend our items be hand washed or machine washed on delicate cool cycle with like colors. Lay Flat to dry or tumble dry on low. Our material is not pre-shrunk so please allow up to 10% shrinkage if machine washed and dried. 

 

WHERE ARE MY ITEMS MADE? 

Starting with our fabric, all items are made locally here in the U.S. out of our facility in American Fork Utah. We use only high quality fabrics and supplies from our team of seamstresses. Our in-house team prides ourselves in high quality, detail oriented products that are hand packaged and shipped out of our own facility.

 

WHAT FABRICS ARE USED IN MY ITEMS? 

All fabrics are milled in the United States. Our fabric content is 57% polyester 43% cotton. Our fabric is custom milled premium soft stretchy medium weight french terry and or rib knit.

 

CAN I RETURN OR EXCHANGE MY ITEMS? 

If you are not completely satisfied with your purchase, you may contact us at hello@luluandrooclothing.com for an exchange within 7 days of receipt, we do not accept returns. All clearance items are final sale and can not be exchanged.  Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice.

 

HOW LONG DOES SHIPPING TAKE? 

We ship worldwide using USPS. We only provide tracking to U.S. residents. Each order is handmade and can take 1-5 business days BEFORE shipping . We do our best to get your items out to you as quickly as possible and have many ready to ship items on hand. If you are trying to meet a deadline please contact us before purchase to see if we can accommodate. Please note our turnaround time is subject to change at any time especially around sales, promotions and holidays.

 

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED? 

Your order will go directly into processing after it has been placed. We are unable to change, add to or cancel any orders after they have been placed so please be sure to double check your order items and sizes before continuing to checkout. If there is an error on your order please email us within 1-2 hours after the order has been placed. We will always do our best to intervene and alter the order for you. However, we can not guarantee any changes. 

 

CAN I COMBINE REWARDS POINT CODES TO MY ORDER? 

One gift/promo code is allowed per order. Promotional codes can not be applied to previously placed orders. Rewards points codes can not be combined with promotional or sale codes. 

 

I RECEIVED A DEFECTIVE ITEM. WHAT CAN BE DONE ABOUT THIS? 

At Lulu & Roo quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us. If  you have received a defective item you must contact customer service at hello@luluandrooclothing.com within 1-3 business days from receiving the order. They will address the issue immediately. Upon addressing the issue we will need proof of purchase. 

 

DO YOU OFFER WHOLESALE? 

Yes we do! You can apply for wholesale through this link: https://luluandrooclothing.com/wholsale-application

Once we receive your application we will get back with you with in 1-2 business days.