I NOTICED THAT MY ITEM HAS SPECKLES IN IT, IS THIS NORMAL?
Yes, It is completely normal!
Our woven stripe fabric is milled with 100% natural fibers which may contain slight variances in color or "speckles" throughout. This is normal for this type of fabric and will vary from garment to garment.
HOW DO I DETERMINE THE CORRECT SIZE FOR MY CHILD?
Please first refer to our size chart to verify measurement and weight of child. Our items run true to size with a slim style fit.
If you prefer a roomier fit or are in between sizes we do recommend sizing up.
CAN I MACHINE WASH AND DRY MY ITEMS?
We recommend turning inside out and washed on delicate cool cycle with like colors. This will keep your items in the best and prolong wear. Lay Flat to dry or tumble dry on low. Our material is not pre-shrunk so please allow up to 10% shrinkage if machine washed and dried. Terry cloth has a natural tendincey to pile from machine wash, in this case we recommend a fabric shaver to renew your garment.
WHERE ARE MY ITEMS MADE?
Starting with our fabric, all items are made locally here in the U.S. out of our facility in American Fork Utah. We use only high quality fabrics and supplies from our team of seamstresses. Our in-house team prides ourselves in high quality, detail oriented products that are hand packaged and shipped out of our own facility.
WHAT FABRICS ARE USED IN MY ITEMS?
All fabrics are milled in the United States. Our fabric content is 57% polyester 43% cotton. Our fabric is custom milled premium soft stretchy medium weight french terry and or rib knit.
CAN I RETURN OR EXCHANGE MY ITEMS?
Returns and exchanges are accepted on all unwashed and unworn items within 30 days of receipt of your order. Returns and exchanges are not accepted on SALE items INCLUDING promotional discounts and any purchase made with a promotional code, shipping costs are non-refundable. We apologize for the inconvenience, but we do not provide return shipping labels on International orders.
HOW LONG DOES SHIPPING TAKE?
We ship worldwide using USPS. We only provide tracking to U.S. residents. Each order is handmade and can take 1-3 business days BEFORE shipping . We do our best to get your items out to you as quickly as possible and have many ready to ship items on hand. If you are trying to meet a deadline please contact us before purchase to see if we can accommodate. Please note our turnaround time is subject to change at any time especially around sales, promotions and holidays.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Your order will go directly into processing after it has been placed. We are unable to change, add to or cancel any orders after they have been placed so please be sure to double check your order items and sizes before continuing to checkout. If there is an error on your order please email us within 1-2 hours after the order has been placed. We will always do our best to intervene and alter the order for you. However, we can not guarantee any changes.
CAN I COMBINE REWARDS POINT CODES TO MY ORDER?
Rewards points are earned and can be redeemed on full price items and are excluded from sale/promotional items. One gift/promo code is allowed per order therefore cannot be combined with reward points. Promotional codes can not be applied to previously placed orders. Rewards points codes can not be combined with promotional or sale codes (sorry no exceptions).
CAN I USE MORE THAN ONE DISCOUNT/COUPON CODE ON MY ORDER?
We apologize but discount codes cannot be stacked and are not applicable to discounted items at any time. At the time of purchase only one coupon code per purchase can be used.
I RECEIVED A DEFECTIVE ITEM. WHAT CAN BE DONE ABOUT THIS?
At Lulu & Roo, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us. If you have received a defective item you must contact customer service at email@example.com within 1-7 business days from receiving the order. They will address the issue immediately. Upon addressing the issue we will need proof of purchase.
DO YOU OFFER WHOLESALE?
Yes we do! You can apply for wholesale through this link: https://luluandrooclothing.com/wholsale-application
Once we receive your application we will get back with you with in 1-2 business days.