General

Coupons and rewards

Order Details

Product Questions

Shipping & Delivery

Lulu and Roo is committed to processing orders promptly. Once the order is received our fulfillment center processes and ships orders within 1-2 business days. Depending on your location it will take an additional 3-5 business days for your order to arrive. Please note that Launch Days and Holidays can impact this process time frame and orders may be delayed. When the order ships, you will get an automated email with tracking information. Please note our turnaround time is subject to change at any time, especially during product launches, sales or holidays.

INTERNATIONAL ORDERS

Lulu and Roo does not collect duties, taxes, customs, or brokerage fees at the time of purchase. Therefore, international orders ship with these potential additional fees UNPAID. Lulu and Roo cannot currently determine what these charges may be. We recommend contacting your local customs office regarding your country's custom policies.

Customers may be charged duties, taxes, customs, and/or brokerages fees on their international orders at the time of delivery in the local currency. Customers will be responsible for all duties, taxes, customs and/or brokerage fees.

The estimated delivery times for international packages varies depending on the country. If you have any more questions regarding your international shipment, feel free to reach out to our customer service: Contact Us

Return Policy

Unworn, unwashed and unused merchandise may be returned within 30 days of an orders delivery date. Shipping charges will not be refunded.

Once tracking information is received, and your package shows it is on its way back to us, your refund will be processed within 3-5 business days. The refund will be issued to your bank equal to the price of the returned item(s). Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).

If you are refunded using Store Credit you will receive an email containing a gift card code equal to the amount of the returned item(s), once your return has been processed. Gift Card funds are available immediately once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.

Please Note:
    - Items purchased on clearance cannot be refunded. We do allow exchanges for other items that are currently on clearance.
    - Items purchased using a promo code can be returned and refunded but only in the form of store credit. We do allow exchanges for items of equal value.

Exchanges:
Customers can exchange an item for a different size or color in the same style at no extra cost. If you're interested in exchanging for a different item, an invoice reflecting the price difference will be emailed to you for you to pay. Exchange orders will not be created or shipped until the customer has notified our customer service team with tracking information to show that the original item has been sent back. These exchanges may be subject to an additional shipping fee. CONTACT CUSTOMER SERVICE  directly if you have any questions regarding exchanges.


Customers have 30 days after their order delivery date to start the return process. After that the window will expire and items will be marked as un-returnable. If this occurs and you believe there are special circumstances, please CONTACT CUSTOMER SERVICE  

We use cookies to improve your experience on our website. Read about how we use cookies in our Privacy Policy. By browsing this website, you agree to our use of cookies.
Accept Cookies

You have successfully subscribed!

This email has been registered

x