Due to the handcrafted nature of our collections, each piece is unique just like your child. Slight variances may occur in print, size and construction.

Not yet! We are quickly growing and working on the best way to bring the brand to a physical location owned by Lulu and Roo, but we do have a nation wide partnership of stores - Partners

Afterpay gives shoppers the option to pay for their order in 4 equal, interest free payments, rather than all at once.

Simply select the option at checkout + follow the steps for sign up. If you are already an Afterpay customer the process will be quick and easy.

Most of our product launches have limited inventory meaning that once it sells out there are no more plans to restock it. Occasionally due to returns or other circumstances inventory does become available. If it is an item you are interested in hit the “Notify me when available” button and you will receive an email if there is additional inventory. The inventory is first come first serve. Stay up to date on restocks by joining our Lulu and Roo Insider email and following us on Facebook and Instagram.

We are always happy to hear your feedback! You are welcome to leave us a review on our Lulu and Roo Facebook page or on our website. Thanks for being a part of our Lulu and Roo family!

We are proud to say that all of our fabric is woven to our unique specifications in the United States. Our design teams then create custom patterns that are sewn in the USA.

CUSTOMER SERVICE HOURS

Open: 8 am to 5 pm MST

Monday - Friday, Excluding Holidays

We try to respond to all emails within 24 hours excluding weekends and Holidays. Please note during sales and promotions email volume is high and there may be some delay in responses.

Reward points and discount codes cannot be combined on orders. There can only be one discount/reward code used per order, no stacking codes. Rewards points are also only applied against full priced items and excluded from items on sale. Please see the Loyalty Program page for more details. 

To begin earning rewards points on your orders you must create a separate rewards account to learn more go to our Loyalty Program page.

Coupons or discount codes cannot be applied to items already marked down on clearance, they can only be applied to full price items. Coupons also are limited to one use per order. There is no code stacking.

Yes we offer wholesale pricing to brick and mortar stores only. To receive more information and apply please click here.

Once we receive your application we will get back with you within 1-2 business days.

 If the discount code doesn't apply to your order, please check the following:
    - Check for spaces before or after the discount code after inputting it into the discount field.   
    - Check to see how many times your discount code has been used. If your code was manually applied by customer service on a previous order, then your code will no longer work
    - If none of the above apply, then please use Contact Us and send a screencast of the issue happening, and we'll get you a solution.

 We do not offer price adjustments for orders placed before various sales.

First please add Luluandrooclothing.com to your email address book and check your spam/junk folder for the confirmation email.

If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please contact us at Customer Service and tell us the email address where you would like the order confirmation sent and we will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.

Every time you place an order you should receive an order confirmation to your email if you cannot find it check your Spam folder in your email. Additionally you can login to your account at luluandrooclothing.com and look into your account to see your order history.

Purchases that are not processed due to a credit card declining because of credit limit, invalid zip code or invalid CVC number may still show up on your account as a pending charge. This charge however should drop off your account within a couple of days before any money is taken out of your account.

We recommend contacting your local authorities immediately and Route if you had it on your order. Lulu and Roo is not responsible for stolen packages.

We absolutely understand how frustrating and confusing this can be. When there is a massive influx of people on the site all looking for the same/like products and adding them to their cart for checkout, it will hold the product in the checkout process. If they do not complete the checkout process, then it will release the product back. The changing inventory amounts due to increased shopping will not be considered a website glitch. We will not award or give discounts, points, etc to multiple orders placed or lost items from increased shopping.

Although this may have happened in the past due to website problems, this is no longer an issue. We ask that customers double click the item they would like to add to their wishlist, since one click will not secure it and may secure the incorrect item instead. Please double check wishlists before placing orders to make sure that you are purchasing the correct sizes. We will not award or give discounts, points, etc to multiple orders placed for lost items from incorrect wishlists.

Due to the high volume of orders we cannot guarantee order cancellations or changes to orders. Please double check all items and sizes in your cart as well as your shipping address for accuracy before completing check out. Please see our order exchange policy for more information.

Due to the fact that we cannot verify if the washing instructions were followed; Once an item has been washed it is considered ineligible to be returned. It is normal for our fabrics to shrink up to 10%. We recommend checking all items for specific washing instructions before washing. Please note that hand-wash items should be washed by hand and not on the "hand wash" cycle on a machine.

Each of our product listings have a Size Guide with Arm, Chest, and Length measurements located on each listing page. Our product lines are designed for slim style fit. If you prefer a roomier fit or are in between sizes we do recommend sizing up.

Adult Classic Sweatpants

Adult Crewneck

Adult Joggers

Bell Sleeve Dress

Boy Shorts

Button Hoodie

Button Skirt

Button Tank Romper

Cardigan

Classic Hoodie

Classic Shorties

Classic Sweatpants

Cross Back Dress

Cross Back Midi Romper

Cross Back Ruffle Romper

Crewnecks

Elbow Patch Sweatshirt

Flutter Top

Headband

Hooded Romper

Skinny Joggers

Leggings

Long Sleeve Button Top

Long Sleeve Peplum Top

Long Sleeve Pocket Shirt

Lounge Onesies

Lounge Pants

Lounge Top

Midi Shorts

Peplum Button Dress

Peplum Button Hoodie

Peplum Tank

Petal Onesie

Petal Top

Peter Pan Collar Dress

Peter Pan Top

Retro Ruffle Shortie

Ruffle Shortie

Ruffle Sweater

Short Sleeve Button Shirt

Short Sleeve Pocket Shirt

Short Sleeve Slub Shirt

Sleeveless Hoodie

Surf Shorts

Suspender Skirt

Youth Crewneck

We are proud to say that all of our fabric is woven to our unique specifications in the United States. Our design teams then create custom patterns that are sewn in the USA. 

SOLID RIB
Materials include 23% polyester, 69% cotton, 8% Spandex premium medium weight rib knit. Material is not pre-shrunk so please allow up to 10% shrinkage if machine dried.

STRIPED RIB
Materials include 46% polyester, 46% cotton, 8% Spandex premium medium weight rib knit. Material is not pre-shrunk so please allow up to 10% shrinkage if machine dried.

SOLID TERRY
Materials include 35% polyester, 47% cotton, 18% rayon premium medium weight french terry. Material is not pre-shrunk so please allow up to 10% shrinkage if machine dried.

STRIPED TERRY
Materials include 46% polyester, 42% cotton, 12% rayon premium medium weight french terry. Material is not pre-shrunk so please allow up to 10% shrinkage if machine dried.

LOUNGE
Materials include 47% modal, 47% cotton, 6% spandex. Material is not pre-shrunk so please allow up to 10% shrinkage if machine dried.

SOLID TERRY ITEM WITH FOLD OVER WAISTBAND
Materials include 35% polyester, 47% cotton, 18% rayon premium medium weight french terry. Waistband is made of our soft and stretchy rib knit fabric for that perfect comfortable fit around any waist or belly. Material is not pre-shrunk so please allow up to 10% shrinkage if machine dried.

STRIPED TERRY ITEM WITH FOLD OVER WAISTBAND
Materials include 46% polyester, 42% cotton, 12% rayon premium medium weight french terry. Waistband is made of our soft and stretchy rib knit fabric for that perfect comfortable fit around any waist or belly. Material is not pre-shrunk so please allow up to 10% shrinkage if machine dried.

WINDOWPANE
Materials include 65% polyester, 32% cotton, 3% spandex premium double rib knit. Material is not pre-shrunk so please allow up to 10% shrinkage if machine dried.

GIRL SWIM
Materials include 82% polyester & 18% spandex.

BOY SWIM
Materials include 88% polyester & 12% spandex. 

Each of our items are handmade, from start to finish! Since everything is unique and made individually by hand, variances may occur which is very normal.

When working with sew shops, we provide them with the patterns and measurements needed to create each article of clothing. Because items are handcrafted, sew shops are given "sewing tolerances". Tolerances are a plus or minus measurement used on a tech pack to determine whether a product meets a specified quality standard. It is usually expressed as plus or minus. This allows for variances in measurements that are considered to be "in tolerance".

Variances may occur and are normal across fabrics, sizes, etc! If you do feel the need to measure, please make sure your items are measured on a flat surface and that your items are as flat as possible. For tops, measure from top part of shoulder to hem. For bottoms, measure from out seam to the hem.

Please fill out a Returns and Exchanges Form and we will get back to you shortly

Please fill out a Returns and Exchanges Form and we will get back to you shortly

Customers have 30 days after their order delivery date to start the return process. After that the window will expire and items will be marked as un-returnable. If this occurs and you believe there are special circumstances, please Contact Us!

Absolutely not! Exceptions can be made in instances such as this where our fulfillment service takes longer than usual to deliver your package. Simply CONTACT CUSTOMER SERVICE  and we’ll be happy to help!

We keep a record of any gift card that is issued as store credit and can resend or recreate the code as needed, simply Contact Us.

Monday, Tuesday, Wednesday, Thursday and Friday are considered business days. Excluding all Holidays that may land on the days listed above.

The process for returns is the same regardless of how you paid for your order. When we receive your return, we will notify AfterPay that you returned your item(s). They will then refund you the remaining balance. Please note that the refund will come across as "Afterpay" on your bank statement.

Once a customer notifies us with tracking information, and we see that the package is on its way back to us, it takes 3-5 business days for our customer service team to process a return. You will receive the funds from your refund in your account approximately 5–10 days after the date on which the refund is initiated. This can vary depending on your banking institution.

Lulu and Roo is committed to processing orders promptly. Once the order is received, our fulfillment center processes and ships orders within 1-2 business days. Depending on your location it will take an additional 3-5 business days for your order to arrive. Please note that Launch Days and Holidays can impact this process time frame and orders may be delayed. Please note our turnaround time is subject to change at any time, especially during product launches, sales or holidays.

Adding items to your cart does not reserve the inventory for you. Once the order is placed and paid for the inventory is allocated to your order. We recommend placing the order as soon as possible to secure the inventory.

If you have not yet received an email stating that your order has shipped, please  CONTACT CUSTOMER SERVICE  immediately using the: "URGENT ADDRESS CHANGE" and include your order number and correct shipping address in the body of the email.

If you have already received an email stating that your order has shipped please click the tracking number in the email to see what courier was used to ship the package. Then please call your local office of said courier, give them your tracking number and let them know the correct address of where you would like the package delivered.

Yes! All packages are shipped with duties and taxes unpaid. These charges may or may not apply to your package. If you are unaware of the custom or tax charges, we please ask that you contact your local customs office before you purchase an order with us. The customer is responsible for all fees. Shipping costs vary depending on package size and location. Feel free to CONTACT CUSTOMER SERVICE  for more information!

Lulu and Roo has partnered with a shipping insurance company called Route. If you purchased Route Insurance during checkout you will be able to file a claim through the Route Resolve an Issue Portal or contact their customer service at support@route.com.

If you did not purchase shipping insurance and your tracking information has reported a successful delivery but you have not received it, please contact USPS at 1-800-222-1811. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue a refund on lost packages. 

Due to the nature of how our orders are fulfilled, we are not able to combine orders.