FAQs

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WHO DO I NEED TO CONTACT IF MY PACKAGE IS LOST OR STOLEN?

Lulu and Roo has partnered with a shipping insurance company called Route. If you purchased Route Insurance during checkout you will be able to file a claim and their customer service team will handle your case contact support@route.com If you did not purchase shipping insurance and your tracking information has reported a successful delivery but you have not receive it please contact USPS at 1-800-222-1811. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order. Please contact your carrie...

HOW DO I CHECK MY ORDER HISTORY OR IF AN ORDER WAS PROCESSED?

Every time you place an order you should receive an order confirmation to your email if you cannot find it check your Spam folder in your email. Additionally you can login to your account at luluandrooclothing.com and look into your account to see your order history. 

HOW OFTEN DO YOU RESTOCK ITEMS?

Most of our product launches have limited inventory meaning that once it sells out there are no more plans to re-stock it. Occasionally due to returns or other circumstances inventory does become available. If it is an item you are interested in hit the “Notify me when available” button and you will receive an email if there is additional inventory. The inventory is first come first serve. 
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