FAQs

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What are your service hours?

Open: 8 am to 5 pm MST  Monday-Friday We try to respond to all emails within 24 hours excluding weekends and Holidays. Please note during sales and promotions email volume is high and we staff up accordingly but there may be some delay in responses but will still respond within 24 hours.

I RECEIVED A DEFECTIVE ITEM. WHAT CAN BE DONE ABOUT THIS?

At Lulu & Roo, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us. If you have received a defective item please contact customer service at hello@luluandrooclothing.com within 7 business days from receiving the order. You will need to provide a photo of the damaged item and order number to help move the process along faster. 

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

Because orders process within 24-48 hours of being placed there is a small window to make changes. We will do our best to catch the order in process but it is not guaranteed. If an order does go out due to customer error the customer will be responsible for any return. Please contact hello@luluandrooclothing.com to change your order.
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