FAQs

I RECEIVED A DEFECTIVE ITEM. WHAT CAN BE DONE ABOUT THIS?

At Lulu & Roo, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us. If you have received a defective item please contact customer service at hello@luluandrooclothing.com within 7 business days from receiving the order. You will need to provide a photo of the damaged item and order number to help move the process along faster. 

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