We allow returns and exchanges on all Unworn and Unwashed items with the tags still attached within 30 days of the order delivery date except in the following situations:

  • Items purchased on clearance cannot be refunded. We do allow exchanges for other items that are currently on clearance.
  • Items purchased using a promo code can be returned and refunded but only in the form of store credit. We do allow exchanges for items of equal value. 

Please contact Customer Service at hello@luluandrooclothing.com with the following information to process your return: 

      • Order number 
      • Item you wish to return/exchange
      • If exchange, include the item that you would like to exchange for. 
      • We do not provide prepaid return labels for returns or exchanges.